Archive for July 2015

The Most Critical Rule in Collaborative Communication

One of the most important tools of a collaborative professional is the ability to communicate well and to understand the communication of others. Most communication is non-verbal. Fifty-five percent of communication is body language: facial expressions, postures, gestures, behaviors, and inferences. Thirty-eight percent is tone and inflection. Only seven percent is an individual’s actual choice…

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The Best Smoking Gun Story

I believe in the collaborative dispute resolution process. But don’t get me wrong; I LOVE trial work. Some parties will never be transparent, and it’s so much fun to pit your wits against theirs! I once represented a couple who had purchased a truck stop just off the interstate. The exit practically hand delivered customers…

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